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The purpose of this study is to determine the causes of motivational problems related to the duties of employees.
The scope of the study involved 4 and 5 star rated hotels around Ankara region in Turkey. Twenty-seven different
factors were analyzed regarding employees’ attitudes towards “importance” and “satisfaction” within the workplace.
Results reveal that employees give more importance to behavioral approaches. Also, findings show that the least
important issues that employees care about are being uninformed about job policy and working beyond the normal
working hours.
Keywords: Motivation, Job satisfaction, Motivational problems, Motivation in hotels
1. Introduction
The increasing importance of efficiency is a factor affecting the management of contemporary businesses in today’s
world. Therefore it is vital for today’s administrators to examine various employee motivation methods and
determine which is the most successful. A business will perform inefficiently if it does not effectively utilize its
human resources

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