Everyone needs technical support, and as more devices are becoming “smart” devices, the type of technical support people need is morphing. While several years ago, a car mechanic performed primarily physical repairs, today’s support technician may be called to help setup a Bluetooth configuration for a phone, and tomorrow, many of the on-board self-driving functions will need repair that can be provided remotely.
The next stage will include devices repairing one another, chatbots providing customer service, and a combination of human and automated help. SupportMarket leverages AI agents to create an ecosystem capable of managing and seeking support for optimum operations as well as service delivery goals.
Mission: SupportMarket believes in the power of these devices to make major improvements in people’s lives, and our mission is to create a reliable, rapid, and immediate source for anyone to get support on any device.
From setup of a new device, through proactive monitoring for malfunctions, to repair initiated by clients or replacement as needed, SupportMarket seeks to create the lifetime support for the increasing number of devices people are using to simplify their lives.