In simple terms, HOLD ME is a service created to bridge the gap between customers and the desired companies that provide services for them. This gap is in form of inadequate attention to detail on a customer’s problem(s) because companies usually have loads of traffic from other customers, which makes it difficult to handle each person’s request with the same tone and attention equally.
Every customer wants to be treated in a special way. Nobody wants to be treated like a number (queue number). We live in an era of where everything is personalized, and customer service is no different. Consumers want to feel important to the company.
Why is HOLD ME useful for business?
✓ It is the perfect tool to increase sales and to provide better services: The readability of messages in the messenger is 3 times higher than in the email.
✓ It helps in reducing the cost of contacting customer center: It usually costs more when contacting customer care and it requires 100% of the attention of the employee. By using HOLD ME, you can respond to unlimited chats simultaneously.
✓ It is the partnership which brings benefits for all the parties: become a partner, simply connect the companies and make the money. The more capitalization of the company, the bigger price of the coin.